Privacy Policy: Who we are
Who We Are
Northern Safety Solutions provides security system installation, maintenance and support services for homes, farms, estates, businesses and commercial properties across Limpopo.
Our services may include alarm systems, CCTV, access control, electric fencing, gate automation, intercom systems, boom gates, turnstiles and fire alarm systems.
Personal Information We May Collect
When you contact Northern Safety Solutions, request a quotation, complete a contact form or communicate with us, we may collect personal information such as your name, contact number, email address, location, property details and the type of service you require.
We may also collect information relating to your enquiry, installation request, maintenance request or service requirement. This helps us understand what assistance is needed and how best to respond.
Why We Collect Personal Information
We collect personal information so that we can respond to enquiries, prepare quotations, arrange appointments, provide security services, communicate with clients and maintain proper business records.
Personal information may also be used to follow up on service requests, provide after-sales support, manage installation work, respond to questions and improve our client communication.
Contact Forms and Website Enquiries
If you submit information through our website contact form, that information is used to respond to your enquiry or request. We do not ask for unnecessary personal information through the contact form.
Please do not submit highly sensitive information through the website unless it is directly necessary for your enquiry. General contact details and a short description of the service required are normally sufficient.
How We Protect Personal Information
Northern Safety Solutions takes reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
Access to personal information is limited to people who need it for legitimate business purposes, such as responding to enquiries, preparing quotations, arranging service calls or providing client support.
Sharing of Personal Information
We do not sell personal information.
We may share personal information only where reasonably necessary to provide services, communicate with clients, comply with legal obligations, use trusted service providers or protect our legitimate business interests.
Where third-party service providers are used, they should only process information for the purpose for which it was provided.
Website Analytics and Cookies
Our website may use basic cookies, analytics tools or technical functions to help the site work properly, improve user experience and understand general website activity.
Cookies may help with website performance, form functionality, security, analytics or remembering certain preferences. You can control cookies through your browser settings.
Retention of Personal Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or allowed by law.
This may include keeping records for quotations, service history, client communication, accounting, legal compliance or business administration.
Your Rights
You may request access to your personal information, ask for correction of inaccurate information, object to certain processing or request deletion where legally appropriate.
Some information may need to be kept where required for legal, accounting, contractual, operational or legitimate business reasons.
POPIA and South African Privacy Law
Northern Safety Solutions aims to process personal information in line with applicable South African privacy law, including the Protection of Personal Information Act.
The Information Regulator is the South African body responsible for monitoring and enforcing compliance with POPIA and PAIA. For general POPIA information, you can refer to the Information Regulator South Africa.
Security Compromises
If a security compromise involving personal information occurs, Northern Safety Solutions will take reasonable steps to assess the situation and respond appropriately.
Where required by law, affected parties and the relevant regulator may be notified. The Information Regulator has stated that POPIA requires responsible parties to report security compromises.
Children’s Personal Information
Our website and services are not aimed at collecting personal information from children. If information relating to a child is provided, it should only be provided by a parent, guardian or authorised person where necessary for a legitimate service purpose.
Links to Other Websites
Our website may contain links to external websites, including social media platforms or official information sources. Northern Safety Solutions is not responsible for the privacy practices or content of external websites.
When you leave our website, you should review the privacy policy of the external website you visit.
Updates to This Privacy Policy
Northern Safety Solutions may update this privacy policy from time to time to reflect changes in our website, business operations, legal requirements or privacy practices.
The updated version will be published on this page.
Contact Us
If you have questions about this privacy policy or how Northern Safety Solutions handles personal information, please contact us through the contact details or contact form provided on this website.
Frequently Asked Questions
What personal information does Northern Safety Solutions collect?
We may collect your name, phone number, email address, location, property details and information about the security service you require. This is usually collected when you submit a contact form, request a quotation or communicate with us.
Why does Northern Safety Solutions collect personal information?
We collect personal information to respond to enquiries, provide quotations, arrange appointments, deliver security services, provide after-sales support and keep proper business records.
Does Northern Safety Solutions sell personal information?
No. Northern Safety Solutions does not sell personal information.
Can I ask for my personal information to be corrected?
Yes. You may ask for inaccurate personal information to be corrected. Some information may need to be verified before changes are made.
Can I request deletion of my personal information?
You may request deletion where legally appropriate. Some information may need to be retained for legal, accounting, contractual, operational or legitimate business reasons.
Does the website use cookies?
The website may use cookies or similar tools for functionality, performance, analytics, security or user experience. You can control cookies through your browser settings.
Who can I contact about privacy questions?
You can contact Northern Safety Solutions using the contact details or contact form on the website if you have privacy-related quest
For general POPIA information, you can refer to the Information Regulator South Africa.